Frequently Asked Questions
Frequently Asked Questions
1. How much is delivery?
Delivery fees start at $2.99 for online orders per restaurant.
2. What about tips?
Our drivers use their own vehicles and gas. They work hard to assure that your meal is delivered to you promptly and professionally. As with all food service wait staff, they rely on tips as their major source of income. Unlike restaurant wait staff, our drivers do not serve multiple tables. They dedicate themselves exclusively to your order. The entire delivery process for our drivers from start to finish can take up to one hour.
A 15-20% gratuity is suggested on all orders. Our drivers sincerely appreciate your generous consideration.
3. When should I order?
Orders should be placed about 1 hour before desired delivery time.
4. Can I place an order for a future time?
Yes, but you will need to contact our office at 251-410-6800 to place your order and inform us on when you would like to receive it.
5. How many restaurants can I order from at one time?
You may order from as many restaurants as you wish, however, a seperate delivery fee will be added for each restaurant . Please keep in mind that orders from more than one restaurant may arrive at different times from separate drivers. In addition, multi orders may take longer than a standard order, as one driver may have to stop at several restaurant locations.
6. What are your hours?
Monday-Thusday 10:30am to 9:00pm
Friday 10:30am to 10:00pm
Saturday 10:30am to 10:00pm
Sunday 10:30am to 9:00pm
7. When should I order in advance?
If you have a large order that will require a longer prep time, please call us at 251-410-6800.
8. Do you take special orders outside of normal delivery hours?
For orders that are outside of our normal delivery hours, please call our office at: 251-410-6800 to make special arrangements. We would be pleased to accomodate your delivery needs no matter the day or time!
9. How long does it take?
We do our best to get your order to you as quickly as possible, almost always within 30-60 minutes . Please take into consideration that restaurant preparation time, weather, and traffic may affect us from time to time, therefore, we cannot guarantee a delivery time. Advanced rrders take priority.
10. Will my food arrive to me fresh?
Absolutely! We submit your order to the restaurant for preparation based on driver availability. This means that your order begins being prepared only when we have a driver on the way to the restaurant to pick it up. Your order goes immediately into a specialized thermal insulated catering bag to keep it hot and fresh, and then it is delivered directly to you. You couldn't get it hotter if you went to get it yourself!
11. How do I pay?
We accept cash, Visa, Mastercard, Discover American Express. Cash is paid to the driver upon delivery. Credit cards are processed on our secure site at the time of your order.
12. Can I use restaurant coupons?
We're sorry, but no. Our participating restaurants still want to serve you in person for those nights out. So save those coupons for a top quality, complete service, in house meal.
13. What do you do with information you collect from me?
Your privacy is our primary concern and we will never share your information with any outside person or entity. We store only needed personal information for order completion and direct contact in our secure and private database. So remember your password.
14. What else do I need to know?
Restaurants menus and prices are subject to change. Orders cannot be cancelled once placed . Call us immediately at 251-410-6800 if the restaurant has incorrectly packaged your order to schedule a re-delivery or to receive credit. We reserve the right to refuse service at our discretion. Thank you for your business.
17. What if I don't see my favorite restaurant?
Let the owner or manager know that you would like their food delivered to you by DapperDeliveries.com.
18. What if I am not satisfied with the service or meals?
Note: All sales are final.
We will make every effort to make sure you are satisfied with our service and your meal.
We require all participating restaurants to package your meals according to your order. Your Dapper Deliveries driver will NOT open the packaging to verify accuracy or preparation of your meal. All of our delivery drivers are fully screened and are fully insured.
Please contact our office with any complaints or concerns